We Do Not Accept PO Box & APO Addresses. If the item is new but defective, we can accept a return even though it's been opened. When we receive the item back we check to match the Serial number and may test it to determine it's condition and functionality. Return reason being "No longer needed".Return reason being the customer didn't fully read the condition or description. It's really easy to share with others. We are sure the problem can be resolved! We try our best to earn good feedbacks and 5-star DSR ratings from you. Please help us maintain our business. We use either stock photos or the actual image and do our best to describe any cosmetic issues. However, before asking for this please understand that we have over 2000 line items in stock in our warehouse so asking for pictures of 1 item to locate it, open the package, and then repack it is not as easy as you might think. Picture requests need to be made ahead of sending an offer, not used as a blackmail tactic before paying. The item "HP Omen 25 FHD 1080p 144Hz LED LCD Gaming Monitor Z7Y57A9T#ABA 1MS 1920x1080" is in sale since Tuesday, December 4, 2018. This item is in the category "Computers/Tablets & Networking\Monitors, Projectors & Accs\Monitors". The seller is "computer-hq" and is located in Vista, California. This item can be shipped to United States, Canada, United Kingdom, Denmark, Romania, Slovakia, Bulgaria, Czech republic, Finland, Hungary, Latvia, Lithuania, Malta, Estonia, Australia, Greece, Portugal, Cyprus, Slovenia, Japan, Sweden, South Korea, Indonesia, Taiwan, Belgium, France, Hong Kong, Ireland, Netherlands, Poland, Spain, Italy, Germany, Austria, Bahamas, Israel, New Zealand, Philippines, Singapore, Switzerland, Norway, Saudi arabia, Ukraine, United arab emirates, Qatar, Kuwait, Bahrain, Croatia.